Major Amazon Web Services outage crashes multiple sites and applications

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(Gray News) – An Amazon Web Services outage on Tuesday shut down many popular internet apps, sites and other services.

The cloud computing service has millions of customers, according to its site. The DownDetector.com website, which tracks crash reports, showed a spike for Amazon, Prime Music and Ring, as well as McDonald’s and Instacart apps, Disney + and many more.

It also affected the content management system Gray Television uses to update its stations’ websites.

The outage occurred around 10:30 a.m. ET. Some sites were still having problems a few hours later.

AWS reported several issues on its Service Health Dashboard, but said it had identified the root cause and was making progress towards a full service recovery. There was no estimated time when everything would be fully operational, but staff “performed mitigation which shows significant recovery in the US-EAST-1 region.”

The problem mainly affected its services in the eastern United States, Amazon said. He did not disclose further details about the cause.

The problems started mid-morning on the east coast of the United States, said Doug Madory, director of internet analytics at Kentik Inc, a network intelligence firm. “AWS is the largest cloud provider and us-east-1 is their largest data center, so any disruption there has big impacts on many popular websites and other Internet services,” he said. declared.

Customers who tried to book or modify trips with Delta Air Lines were having difficulty connecting with the airline. “Delta is working quickly to restore the functionality of our AWS-supported phone lines,” said spokesperson Morgan Durrant. The airline apologized and encouraged customers to use its website or mobile app instead.

Dallas-based Southwest Airlines said it switched to West Coast servers after some airport-based systems were affected by the outage. Customers were still reporting outages to DownDetector, a popular clearinghouse for user crash reports, more than three hours after they started. Southwest spokesman Brian Parrish said there had been no major flight disruptions.

Kentik saw a 26% drop in traffic to Netflix, among the major web services affected by the outage, Madory said.

It was not known how, or if, the blackout affected the federal government. The US Agency for Cybersecurity and Infrastructure Security said in an email response to questions it was working with Amazon “to understand the potential impacts this outage could have on federal agencies or other partners.”

Copyright 2021 Gray Media Group, Inc. The Associated Press contributed to the report. All rights reserved.

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