Amazon Web Services (AWS) was the first global cloud service provider to be established by the Ministry of Information Technology and Electronics (MeitY) in December 2017. Since then, the American multinational technology company has is focused on helping the Indian government experiment with the cloud. services, testing solutions through proof of concepts and prototypes. Max Peterson, Vice President, Global Public Sector, Amazon Web Services (AWS), spoke about cloud adoption in India, the company’s involvement in India’s social sector. Edited excerpts from an interview.
BT: What is AWS’ perspective on public sector cloud adoption in India? Share some stories from India.
deputy: Within the public sector, we have seen a huge shift in the way government organizations think about and use the cloud over the past few years in India. AWS has invested heavily in helping India unlock its digital potential and continues to make significant investments in the country and in our public sector businesses. During these years, we have worked closely with our clients to create a significant positive impact in several areas such as agriculture, health, education, e-governance, public services, smart cities and urban infrastructure. In 2020, AWS collaborated with NITI Aayog to create a Frontier Technologies Cloud Innovation Center (CIC). Although the CIC is an established worldwide AWS program, this was the first time a national government think tank partnered with us. In January 2021, MeitY collaborated with AWS to create a Quantum Computing Applications Lab to accelerate research focused on quantum computing and enable new scientific discoveries. It was the world’s first quantum computing applications lab on AWS to support a national government’s mission to drive innovation.
COVID-19 has accelerated digital transformation in public sector institutions by three to five years and led to unprecedented levels of digital engagement with citizens. Today, citizens and residents expect the same world-class technology from public sector organizations that they expect when they log on to Netflix or go online and shop. . This has prompted public sector organizations to transform the way they deliver services to citizens. In India, the work done by C-DAC to build the eSanjeevani OPD telemedicine solution on AWS in days, and ultimately deliver over 30 million teleconsultations over the past two years, is very inspiring.
BT: Do you also work with state governments in India? How has the cloud helped these governments?
deputy : Today, government organizations are increasingly using cloud services to drive IT transformation and modernization. For example, Telangana Department of Information Technology, Electronics and Communications (ITE&C) hosts the state government file management system application, which all 33 government districts use to perform day-to-day tasks, in a state-owned on-site data center. The department found that its compute needs had outgrown its existing on-premises infrastructure and turned to AWS to improve its availability, scalability, and information security. Ultimately, the department migrated all 33 district workloads to AWS, experienced zero downtime, and reduced compute costs by 30%.
The cloud has become the foundation of the Government of India’s digital innovation programs and mission mode projects, and this is a testament to the government’s leadership commitment and alignment to accelerate change and achieve positive citizen outcomes in the country.
In the public sector alone, tens of thousands of customers around the world, ranging from national government agencies to universities to major healthcare providers, rely on AWS to support their mission-critical systems. AWS also supports citizens at the municipal level. Punjab Municipal Infrastructure Development Company (PMIDC) has collaborated with AWS to foster e-governance. The PMIDC aimed to improve citizen participation and enable city and local bodies to become independent by improving revenue collection and streamlining expenditure visibility; thereby creating a self-funding, citizen-centric model of urban governance. Using AWS, PMIDC was able to implement a scalable governance platform in its cities and towns to digitize processes and improve service delivery for citizens living in urban Punjab. The platform has received over 65,000 registered complaints and achieved a repair rate of over 95%, with nearly Rs. 500 crore in tax and royalty revenue, and over 18,000 licenses issued trade.
BT: Has AWS recently invested in healthcare customers?
deputy : While the pandemic has highlighted how technology continues to respond to frontline healthcare to care for more people, it has also amplified longstanding social and structural disparities for underserved populations. That’s why we launched a new global program last year committing $40 million over three years in AWS cloud credits and technical expertise to help organizations develop solutions to advance health equity at home. global scale.
AWS also works with our healthcare customers to enable them to innovate to advance medical research and healthcare solutions to ensure people get the care they need when they need it. need. The rapid development of the COVID-19 vaccine is a powerful example of this – Moderna was able to complete the sequence of its COVID-19 mRNA vaccine in just two days using AWS-based machine learning, and the first clinical batch was released in only 25 days. later.
The World Health Organization (WHO) has used AWS to create large-scale data lakes and aggregate epidemiological data from countries to track the spread of the virus. AWS provides OMS with advanced cloud technologies and technical expertise to support this acceleration. This includes the creation of large data lakes (groups of data from multiple sources) to aggregate epidemiological data from countries as well as the rapid translation of medical training videos into different languages.
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